Frequently Asked Questions
Do you require a deposit?
We take a £100 Booking Fee to secure the event booking with us. This is to ensure that both you and we remain confident that the event will go ahead. Like similar services, we can only book one client per evening, so we like to be sure you are serious about having our services at your event. Our booking fee is part of the total event price, so once you pay it, you then have £100 less to pay off the total cost. Our Booking Fee covers our initial costs of consumables, admin and personalised purchases.
Is lighting and sound included in the disco?
Yes. Our disco packages include a full sound and light show along with up to 5 hours of run-time (extra time available) all included in the price. Not only do we include the equipment, but we make sure the equipment is safe, functioning and fit for purpose both before and during the event.
When do we have to pay the full balance by?
When booking with us, we'll need you to pay the full balance before the start time of your event on the day, for example if you have booked our disco on the 1st January to start at 7pm, that would be your payment deadline. This is to give you the option of paying in cash on the day as we know, for security, some clients like to know that we've shown up before they pay. If you'd rather pay via card or BACS, we recommend paying the full balance at least 5 days before to avoid any delays in us receiving the payment. It is worth noting that we run a 'no-pay, no-play' policy, so if we don't recieve the full balance before the deadline, we may delay or cancel our services.
Which types of music do you play?
Our main, preferred styles of music are found here, but as expected with a mobile disco, we can cater to pretty much any style or culture of music you throw at us. If you have a specific music taste, it may be worth getting in touch to see if we can achieve your requirements.
Do you take requests?
In short, yes, but only if you want us to. We can gather requests both before and during the event, from you and your guests. We'll then sieve through them and play the most appropriate ones first, filtering them through our planned music until we either run out of requests or the event finishes. If you'd rather we didn't take requests, then we can certainly cater to that, it may be worth you letting your guests know too.
Which payment methods do you offer?
We take payment via cash, card or bank transfer (BACS). We do not accept cheques. PayPal is something that we are looking into but due to such high fees for accepting payments we are currently deciding not to utilise it.
How much space do you need?
We offer a range of services that have their own space requirements, but our disco packages currently will require a space 2.5m (W) x 1.5m (D) x 2m (H). We are aiming to shrink this down this year with our new disco packages, so this may change. If you need to know our space requirements for any of our extra services, get in touch with us.
What happens if you don't turn up?
We are yet to experience a situation where we haven't been able to make it to a booked event (touch wood), but if you happen to be that unfortunate, be assured that we'll round up our contacts and get somebody to cover us for your event, this is something that we'll keep you up to date with as we go. If by some extreme stroke of bad luck we can't attend your event, and we also can't find cover for it, we want you to know that at the very least you'll be getting a full refund of your total event price.
We've found someone cheaper, why should we book with you?
It's safe to say we are not the cheapest event company around, much like we are (probably) not the best. What we do so well is give clients a vast choice of services with a transparent, simple and relaxed approach to booking event entertainment. Our services and bundles help to give incredible choice and value for your event, and when you combine that with our mission for making events truly stand out, we think that's recipe for a perfect reason to book with us. If that hasn't convinced you... maybe our Facebook reviews can?
Which areas do you cover?
We are based in Sittingbourne, Kent and can provide our services nationwide. We operate in a 20-mile, free travel zone from the ME10 postcode. Outside of that we charge £1 per mile above the threshold, using the shortest route to the venue. For example, if your venue is in the Tonbridge Area (TN9) that makes the shortest route 29 miles, so we would charge an extra £9 for travel.
How long does it take you to set up/pack away?
This will depend on which services/bundles you book as well as conditions of venue access, but we currently ask for a total of 1.5 hours for setting up our disco, and 2 hours for setting up an entertainer bundle. This allows us time to set the services up, test them, tape down loose cabling and tidy the space ready for the start of the event. For packing away, we'll generally ask for around 1 hour for our disco, and 1.5 hours for an entertainer bundle.
Do you require a break during the event?
No, our services will run continuously throughout their stated start/finish times. We will often have more than one member of staff at the venue to alternate breaks if needed, and we try to eat just before the event start time to carry us through, but we always appreciate the offer of a drink or access to the buffet!
Do you hire in other suppliers to provide your services?
Everything you see on our price list is sourced, designed, maintained and provided by JMC Events UK. We don't hire in suppliers to do our job and that's how we keep our costs to you lower. We can help you to source a service that we can't offer, and that would be provided by another supplier, but we don't advertise anything we don't personally provide.